The number-one fear about leaving your current software is losing years of customer and pet history. Here's the honest, practical version — what's usually portable, how to get it out, and what to confirm before you commit. We can't speak for any one vendor's current export tools, so verify the specifics with them, but the playbook is the same.
If you're leaving Gingr specifically: ask their support team for a complete export of your owners, animals, vaccination records, and reservation history — and if you're coming to BarkWhiz, send us that export and we'll confirm exactly what comes over before you commit. Gingr is the migration we've proven hands-on.
Most established kennel platforms, Gingr included, let you export your core records — customers, pets, vaccination dates, and reservation history — usually as CSV or spreadsheet files. Before anything else, confirm exactly which fields you can take with you, and in what format. If a vendor can't tell you, that's an answer in itself.
You don't need every legacy field. The ones that hurt to lose are contact info, pet profiles, vaccination and medical dates, and stay history. Make those the priority so nothing critical slips during the move.
"We have an importer" can still mean you're handed a CSV and wished luck. Ask plainly: will the new vendor map and load your data for you, or is it on you? For a busy operator, that one answer changes the whole project.
Before you flip the switch, export and keep your own copy of everything. Even with a smooth migration, having your original data in hand is cheap insurance.
This is exactly why founding facilities get white-glove migration: we plan the export with you and move your customers, pets, and history across — you don't hand us a spreadsheet and hope. See how the switch works end to end, and if you're specifically weighing Gingr, our Gingr alternative breakdown covers the move in detail.
Planning the whole move? Read switching software without losing your data.
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