Get your data out first
Before you commit to anything, confirm you can export your customers, pets, and history from your current system — and that the new one can take it. Your data being portable is non-negotiable.
Guide
Switching software without losing your data
Plenty of operators stay on tools they've outgrown for one reason: the terror of moving. Years of customers, pets, vaccination records, and notes — the idea of migrating it all feels like a chance to lose everything. It doesn't have to. Here's a practical checklist for changing platforms without the horror story.
Map what actually matters
You don't need every legacy field. Identify the records you truly rely on — contact info, pet profiles, vaccination dates, stay history — and make those the priority so nothing critical slips.
Ask who does the work
"We have an importer" can still mean you're handed a spreadsheet and wished luck. Ask plainly: will you migrate my data, or is it on me? The answer tells you how a vendor treats customers.
Onboard the team, not just the data
A clean migration still fails if your staff never gets comfortable. Look for hands-on onboarding — real setup help and a human to call — not a help-center link and good intentions.
This is exactly why founding facilities get white-glove migration: we move your customers, pets, and history for you, and onboard your team by hand. See how the switch works on our comparison page — then read what onboarding actually looks like, so the checklist above lands on real hands, not a help doc.
Leaving Gingr? Start with how to export your data from Gingr.
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